Refund policy

REFUND POLICY

Last Updated: September 30, 2026

At Undefyning Lynes, we want you to love what you ordered. If something isn't right, we'll make it right — no hassle, no runaround. We're a real, US-based team and we stand behind every order.

Not Happy? You Have 30 Days. You have 30 days from delivery to reach out if something isn't working for you. Choose what works for you:

  • Store credit — our preferred option, issued as a digital gift card with no expiration date. Use it whenever you're ready, on anything in the store.
  • Exchange — a different size, color, or style, subject to availability. If the new item costs more, you pay the difference. If it costs less, we issue store credit for the difference.
  • Refund — if you'd rather have your money back, just ask. Once your return is approved, we refund your original payment method within 5–10 business days.

How to Start a Return

  1. Email owner@undefyninglynes.com within 30 days of delivery with your order number and the item(s).
  2. Tell us whether you'd like store credit, an exchange, or a refund.
  3. We'll reply within 1–2 business days with your return instructions.

Damaged or Wrong Item? If your order arrived damaged or we sent the wrong item, contact us within 7 days of delivery with your order number and a photo. We'll make it right immediately — no questions asked.

What We Can't Cover

  • Items not contacted about within 30 days of delivery
  • Final sale or clearance items marked "final sale"
  • Hygiene-sensitive items (earrings, intimate apparel, swimwear, beauty products)
  • Gift cards

How to Reach Us We're real people and we actually respond.

Policy Changes We reserve the right to update this policy at any time. Changes will be posted on this page with an updated revision date.